This application had more than 3 million users by January of this year, a lot less than the application WhatsApp that has reached 1.500 million persons. The most important thing in all this is that you must quickly solve the need of the customer because is there something that defines this application is the instability, so you must attend and respond to the client as quickly as possible. With WhatsApp Business, you do not have to pay anything because it is free.
Previously, you had to hire professional services to send thousands of messages or do email marketing to make your company known. The great benefit of WhatsApp Business, besides everything we have told you, is that you can know the number of messages read, received and answered, in order to know the interaction level that you are having with your clients and then, create or design marketing strategies to boost your business. It is much easy, flexible and fast to manage the request that they ask you. But we recommend you not to abuse this tool, because the client may have the impression that is talking with a robot.Įxploit the WhatsApp Web on your computer to send and receive the message from your clients. Also, you can program welcome messages to present your company to the customers. WhatsApp Business has the option for you send an instant message when you can not attend to your client’s request immediately. WhatsApp Business let you solve fast the customer’s need.
In addition, this accustoms them to fact that there is a schedule for attention even when you are working 24 hours a day. Do not do this outside of office hours because can bother them.
Just like your company has a schedule to work and to attend to the clients, in WhatsApp Business you can establish a schedule to respond to the doubts of your clients and to send messages. We recommend you that send two or three messages to week and take advantage of the actualization of states to post your information in this way, you will not invade the chat tray of your clients. You have to be so careful to not become a spam. Do not abuse sending messages at any time or day. Treat them with familiarity, but without losing the respect. They have to feel that they are talking to a person. Talk and answer the questions that customers do as a common person, real, not as a machine or a group. After, you can ask the telephone number of your clients and consult them that if they want to receive information about your product or service.
Use your contact list as a first phone database to send and share information about your company with your friends and family. There you can provide a description of your company, address, e-mail, web page and other dates that do you think is convenient. Then you can use the same number that you have had but you will no longer be “Manuel Gómez” you will have a company profile, so we recommend you to put its name.
The first step is to download the app in Google Play (It is not available to iOS). Here we let you some ideas or strategies that you can apply to maximize the reaching of your company, business or startup with WhatsApp Business in a casual and simple way. Know about the alternatives that WhatsApp Business offers to your company.